Have few basic queries about Upgrade,
1) Is it possible to upgrade directly from SM 9.40 Codeless to SM 9.60 Codeless (without upgarding to SM9.50/SM9.51)?
2) We have perpetual license for SM9.40, do we need to get new license if we upgrade to SM 9.60 ? or any other extra cost charges applicable?
3) We are not using Service Manager Service Portal, Incase if we want to use, do we need any other license apart from perpetual license of SM9.40?
4) Whatever features/enhancements availble in SM 9.50/5.1/5.2, all those will be available in 9.60 along with new features in SM 9.60?