User ID Changes

WE are going to be changing our users logon IDs for Active Directory. We are running SM 9.34.

Question is, the contact record is synced with AD, Will we have to rename the old operator records to the new User id?

Second Question, will the users still see all their history of incidents/service requests?

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  • I just tell you about our system.

    AD sync with SM, more accurately AD sync with CONTACT table in SM (the specified list of fields using CIT)

    For this sync we use 2 fields as  key (in SM):  

    -contact.name (format fill for that field:  "FirstName LastName (ADLogin)")

    -user.id (last part of SID in AD for this account)

    In Operator table field name contains logon from AD (wich = value from operator.id field of Cantacts table)

Reply
  • I just tell you about our system.

    AD sync with SM, more accurately AD sync with CONTACT table in SM (the specified list of fields using CIT)

    For this sync we use 2 fields as  key (in SM):  

    -contact.name (format fill for that field:  "FirstName LastName (ADLogin)")

    -user.id (last part of SID in AD for this account)

    In Operator table field name contains logon from AD (wich = value from operator.id field of Cantacts table)

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