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Attachment; Attachment Exists with wrong value

Service Desk 4.5 SP16

I have Service Pages customized to insert attachments when opening or updating a service call.

I also have a database rule that sends a confirmation e-mail according to some conditions.. The thing is that the confirmation e-mail has the Attachment; Attachment Exists on its body text and it returns "no" for all the tickets opened via service pages. For all of the rest (sd client, inbound e-mail) it returns "yes".

When inserting service calls through service pages it should return "yes" too.. can you help me out?

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