I have Service Pages customized to insert attachments when opening or updating a service call.
I also have a database rule that sends a confirmation e-mail according to some conditions.. The thing is that the confirmation e-mail has the Attachment; Attachment Exists on its body text and it returns "no" for all the tickets opened via service pages. For all of the rest (sd client, inbound e-mail) it returns "yes".
When inserting service calls through service pages it should return "yes" too.. can you help me out?