no any records sync successfully after run sync task on ALM integrate HPSM

Hi,

I have ALM 12 . And I have installed HP Service Manager 9.4x and ALM Synchronizer 1.60x at the same server. Now we work on ALM integrate with HPSM.

Run Sync, but there has  no any records sync successfully even though the report show Passed.  Please refer to attachment for the detail.

Thanks,

Rainy