SMA-SM Mixed mode Service Portal catalogs do not appear

Hello everybody,

I installed SMA-SM 2019.05. I finished the post intallation steps. I configured with external service manager and external smart analytics. Also account configured with AD. All users can connect service portal.

But catalogs do not appear in the service portal. We have many catalogs offerings in the service manager. I couldnt find any documents about appereance of catalogs on the service portal. Could you help me please?

In previous version of sma-sm mixed mode(expecially 2018.08) there was a sync method on propel interface. But there is no propel screen anymore. Any helps will be good.

I need to create a request from catalog. I really stuck in here.

Thanks

Cem

Parents
  • Hi,

    I had similar issue, login to itsmaconfig portal and navigate to service portal administration  , if you are LDAP user then ensure LDAP query is set correctly. the issue here user does not have access to catalog 

    --> identity --> Check Group setting --> Distinguished Name *

    Regards,

    Madhan

Reply
  • Hi,

    I had similar issue, login to itsmaconfig portal and navigate to service portal administration  , if you are LDAP user then ensure LDAP query is set correctly. the issue here user does not have access to catalog 

    --> identity --> Check Group setting --> Distinguished Name *

    Regards,

    Madhan

Children