SM 9.5x question

SM and Propel would seem to need to be 'married'.

What are the prospects that Propel will be embedded within Service Manager in the future?

Ie, an optional/modular part of Service Manager much the way other modules are now (Change, KM, Service Desk, Request Fulfillment, etc)?

 

Thank you

Stacy Whetzell

  • Verified Answer

    Propel is a completely separate product from SM. Part of its beauty is that it can integrate to multiple catalogs (SM, cloud, etc), multiple ticketing tools (HP SM, HP Service Anywhere, ServiceNow, Remedy, and more), and provide a unified interface and ticket management. It is even sold into customers that have no/few HP products in place.

    If you are using or aware of Service Request Catalog (SRC), currently a flash-based end user catalog and self service tool, it functions much the same way, integrating tightly to SM to provide catalog, knowledge, and ticketing for end users. 

    You could arrange a talk with HP Product Management, who could provide some guidance on future product guidance and roadmaps.