Service Manager Migrate vs Upgrade

I see the words, "Migrate" and "Upgrade" seemingly being used interchangeably at times.

(prior to today, I thought I understood the difference, but some reading today on these forums has me wondering if I do understand the differences)

Can someone explain the difference (if any) between Migrate and Upgrade as used in the context of a company moving from an older version of SM to the latest version?


Thank you

Stacy Whetzell

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  • Hello,

    Basically 'data' is for SM application, and 'data' upgrade is the application upgrade.

    Please note that, 'data' consists of code (RAD, script), configuration data (link, category, etc), and transaction data (incident, probsummary, etc), yet the application upgrade only upgrade the code and configuration data, not including transaction data.