we are going to use Service Manager in more departments (IT, RH, BI) with 3 different servicedesk emails (firstname.lastname@example.org, email@example.com, firstname.lastname@example.org)
Actually I configured the email out in sm.cfg as follow :
#HPSM Servlet for Email Out to SMTP Connector
sm -emailout -sleep:30 -clean -smtphost:x.x.x.x -mailFrom:email@example.com -log:../../../../../HPLogs/sm_email_out.log
Is it possible to change the email sender address depending of the Servicedesk team (Assignment group) or has anyone an other idea how to realize that the recipient see's where to reply ?
Any solutuions or ideas would be appreciated.