We have more than 3 ESS users part of one company and each user opens interactions.
When each ESS user logged in to the HP SM ESS, user case see his open/closed, please suggest how can the user see all interactions opened against to company user belong to .
I tried with below suggestions but failed to achieve?
ESSSM menu record, and stored query called “ess.SD.open.1” it’s open~="Closed".
changed to : open~="Closed" and company= company in $lo.operator