I have one "issue" wich bothers me for some time now, namely I wonder about the exact mechanism of automatically populating the SD record's description field with the following text:
**Title from related Incident record IM...: ...
I assume it's added to description field during the opening of related (i.e. linked) IM record or, perhaps, even during the proces of escalation of SD record respectivelly. (Also I think the populated text can later on never be updated again, i.e. also in the case when the "source" title in IM record is being changed by someone.)
The reason for my question is that I would like to use the translation for this text but so far I simply couldn't manage to even find the location of the original text (it's certainly not located under Messages, so it must be included in fixed way in some wizard, link, format or other control ...). And I am really not some greenhorn when "hacking" into SM here (but obviously I am no big expert either). However, I'm almost sure the information I want should not be that complex at all.