Is there any way to do a search for and make a list of all (e.g. currently active) reminders that were created by SM personnel via Set Reminder menu option within selected IM records?
Namely, there was request from my colleagues (i.e. Help Desk) if it would be possible to edit or make any changes to already set reminders ... I cannot find this option, if available at all, with my current level of SM knowledge due to current lack of time (it would help though if HP Service Manager would be an intuitive, clearer, more logically and rationally built product, I mean from general administrative and development points of view also :-/ , but anyways ...).