Hi HP Expert,
Good day! I'm still stuck in figuring out how to trigger the htm email notification for the 2nd approver(future or the 2nd sequence approver) in Change Management.
We have added and approval containing 2 approvers (sequence 1 = approver1 and sequence2=approver2). The email is triggerring normally for the 1st approver once landed in the approval phase.
sequence1 or approver1 = field: current.pending.groups
sequence2 or approver2= field: approvals.required
After the 1st approval is completed; the value of current.pending.groups is now the previous approver 2; in this update after 1st approval. the notification is not triggering.
I have tried defining it in Chm Approval and Chm Update Notifications, but still no luck.
Your guidance is highly appreciated.