Notification trigger using Ruleset

Hello Experts,

Greetings,

Our current notification settings.

1. When a Request is Resolved, send a notification to RequestedFor and Requester. (If both are same one email else two different emails)

What i expect to change

1. When a Request is Resolved, checks if the assignment group is from the list of 9 groups that I put in Rule Group Condition. If matches send a notification to RequestedFor and Requester using an HTML Template I prepared.

2. IF not then send a notification to RequestedFor and Requester using another HTML Template I prepared.

How I implemented:

1. I Created a Ruleset, Add two RuleGroups one to check if the assignment groups or equal to the list of 9 group I put in condition.

2. If the assignment group is not equal to the list of 9 assignment group I put in the condition.

The problem i face in the condition of RuleGroup is that, When i add the conditions it all become AND. But what i expect is OR so that at least if one group matches it sends notification using Template1.

Can anyone help me on this condition where i go wrong or what i need to fix it. Thanks.

Any help is much appreciated. Attached the screenshot of my RuleGroup.

  • Hi,

    I see at the top of your Condition Editor that you are using the "Match all of the following conditions" type of condition.  If you click up there you should be able to change it to "Match any.....".

    Audrey

     

  • Hello,

    Based on your screen shot, you would want to create two Rule Groups for the below conditions and then add your html email rules for sending notification to RequestedFor and Requester. If you are sending notification on enter of a phase, add your Ruleset "After Successful Enter".

    1. Rule Group 1 Condition: Your condition should display "Match Any", and then add your value Equals assignment group list

    2. Rule Group 2 Condition: Your condition should display "Match All", and then add your value NOT Equals assignment group list

    What to expect

    1. When a Request is Resolved, checks if the assignment group is from the list of 9 groups that you put in Rule Group Condition. If matches, sends a notification to RequestedFor and Requester using an HTML Template you prepared.

    Rule Group 1 Condition: Your condition should display "Match Any", and then add your value Equals assignment group list

    2. IF not, then sends a notification to RequestedFor and Requester using another HTML Template you prepared.

    Rule Group 2 Condition: Your condition should display "Match All", and then add your value NOT Equals assignment group list

     

    Thanks,

    Joe