Change Calendar Questions

We want to implement the Service Manager Change Calendar functionality, but we have a couple of questions from our developers.:

1) Is it possible to prohibit Operators  from scheduling Changes for certain freeze periods (hard freezes) that you set?

2)  Is it possible to request additional approvals based on Time period configuration? For instance, there is a Freeze Calendar for Europe Sector and it's for end of December.  If a Change is planned for the same period, could we have an approver associated with this European freeze whose approval will be required before then CAB meeting?

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  • Hello TomPowe,

    1) Yes, it is possible to prohibit Operators from scheduling Changes for certain freeze periods (hard freezes) that you set. 

    HPSM only warns you that are a conflict but you can tailor and don't save the record while the conflict persist. The conflict was assigned in tpconflict field. 

    2)  Yes, it is possible to request additional approvals based on Time period configuration. And this is the default behavior. Take a look at the "DCAB Approval" phase of normal change workflow: On enter ruleset ("timeperiod.confliction.calculate_pd") and on approval on approval tab "Approval Depending on Timeperiod Conflict" the magic happens :)

    Let me know if it helps or if you need further assistance.

    Wish you luck!

    Regards,

    Breno Abreu