We want to implement the Service Manager Change Calendar functionality, but we have a couple of questions from our developers.:
1) Is it possible to prohibit Operators from scheduling Changes for certain freeze periods (hard freezes) that you set?
2) Is it possible to request additional approvals based on Time period configuration? For instance, there is a Freeze Calendar for Europe Sector and it's for end of December. If a Change is planned for the same period, could we have an approver associated with this European freeze whose approval will be required before then CAB meeting?