HPE Usage Hub - anybody got this to work ?

Has anybody had success in installing Usage Hub and getting it to work with SM 9.41

SM 9.41 requres the agent to work. I installed the agent on the server where HP SM 9.41 is installed. The agent is running and is producing reports in the reports folder but it is not snedning data to the hub server,

Running the bat file to setup the database parameters has been done and the bat file was able to connect to the database (so it reported) but when the agent is running the log says that it cannot connect to the database using the exact same parameters as the bat file.

Any ideas what to do/check. I have an ongoing dialogue with HPE but this is not very helpfull so far. I am stuck.