The code page 'windows-1258' received is not supported

I got this error when receive email from MS exchange email server by an Connect IT service

This err made email unread and stay in inbox folder

My connectIT using pop3 and work normally till i upgrade ConnectIT from 9.3 to 9.6 last week

The log display eror:


2017/03/04 16:13:57.291    0    4    Connector 'ServiceCenter/Service Manager Web Service':
2017/03/04 16:13:57.291    3    4    Total time: 00.000s
2017/03/04 16:13:57.291    0    4    Connector 'E-Mail (fetching)':
2017/03/04 16:13:57.291    3    4    Total time: 00.296s
2017/03/04 16:13:57.291    3    4    Connection test(s): 1
2017/03/04 16:13:57.291    0    4    Mapping box 'Mapping':
2017/03/04 16:13:57.291    3    4    Total time: 00.000s
2017/03/04 16:13:57.291    0    4    Statistics for Connect-It monitors:
2017/03/04 16:13:58.929    0    4    Waking up scheduler 'Synchronous'
2017/03/04 16:13:58.929    0    4    Opening session...
2017/03/04 16:13:58.975    0    4    Production of document type 'InMailMessageSrc' by connection 'E-Mail (fetching) (Internet: POP3: smtest@10.1.1.1)'...
2017/03/04 16:13:59.272    0    1    (16384) The code page 'windows-1258' received is not supported.
2017/03/04 16:13:59.272    0    1    (16384) Error receiving messages on server 10.1.1.1.
2017/03/04 16:13:59.272    0    4    0 emails were found on your email server.
2017/03/04 16:13:59.272    0    4    E-Mail (fetching) stop processing
2017/03/04 16:13:59.272    0    4    ServiceCenter/Service Manager Web Service stop processing
2017/03/04 16:13:59.272    0    4    Closing session...
2017/03/04 16:13:59.272    0    4    Closing the session for connector 'E-Mail (fetching) (Internet: POP3: smtest@10.1.1.1)'...
2017/03/04 16:13:59.272    1    4    Applying post-processing actions...
2017/03/04 16:13:59.272    2    4    Session starting time: 2017-03-04 16:13:58
2017/03/04 16:13:59.272    2    4    Session ending time: 2017-03-04 16:13:59
2017/03/04 16:13:59.287    2    4    Length of session: 00.328s

  • Verified Answer

    Windows-1258 is a code page used in Microsoft Windows to represent Vietnamese texts. Does this email contain anything related to Vietnamese? If so you could try this in a Test system before moving into Production.

    First, you can install the Language Pack to see if that solves the problem. If the Language Pack fails then the steps below could work.

    1. Locate the codepage.txt in the /bin folder of your CIT instalation folder

    2. Add the below line at the end of the file:

    windows-1258 | 1258 | 1258 | | Windows(Vietnamese)

  • yep, I cannot find Language Pack for CIT 9.6

    So i did your step below and it works ferrectly

    Thank you very much