How to use connector to create service desk interaction ticket on item SRC

Hello Guys,


I am using SM 9.40 and SRC 1.40. I have successfully created a category but I would like to know how to use connector "Open a Service Desk Interaction" on item?

I could see the connector are available on Catalog Connectors but that's not displayed on Item Connectors. Please see below picture:



Does anyone have any experience about this?





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