How to use connector to create service desk interaction ticket on item SRC

Hello Guys,

 

I am using SM 9.40 and SRC 1.40. I have successfully created a category but I would like to know how to use connector "Open a Service Desk Interaction" on item?

I could see the connector are available on Catalog Connectors but that's not displayed on Item Connectors. Please see below picture:

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connector.JPG

Does anyone have any experience about this?

 

Regards,

Okik

 

Parents
  • OOB you should have an Interaction ticket created when selecting a Catalog item from SRC and from the last screenshot you have, you are now managing the Catalog item which you will decide if An Interaction should have... open a related record of your choice. Will it auto open a ... Change, Incident, New Request.. etc.

Reply
  • OOB you should have an Interaction ticket created when selecting a Catalog item from SRC and from the last screenshot you have, you are now managing the Catalog item which you will decide if An Interaction should have... open a related record of your choice. Will it auto open a ... Change, Incident, New Request.. etc.

Children