SM 9.40 - Some users always getting same notification from HP SM - Request Fulfillment

Hello Everyone,

 

I am using SM  9.40 along with:

-Windows SQL Server 2k8 r2

-Windows Server 2k8 r2

-SQL Server 2k8 r2

 

I am just received complaints from some users that always receiving recurring notification from HP SM. This issue only occurs for some users not all users.

here are the details:

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Does anyone have experience with this issue?

 

Best Regards,

Okik