Dear Experts ,
i have a requrement , that our customer need to track the changes in the SLA aret and SAL breachs in Incident Activity log . so that he can know some info such as in which phase the incident is breached
i added a new activity type in the activitytype table of the probsummary under update activity . but it did not work
i though to user the alret.status filed or sla.breach as bellow but nothing is working . when the alret.status value changes from non to SLA 50 percent for example . no thing is added to the activity table
i attached here screenshot of what i did ,
what i did worng . any advice of alternative solution ?
thanks in advacne