Hello Experts ,
i'm working on service catalog desgin , which i will add user selction fileds to some times , such as model name , IPs ,,,etc. and this itmes is a support itme that will open an iniciden
i can see the added fileds in the interaction record opend from the catalog , in the catlog Item and catlog infromation tabs . but OOTB this information is not passed to the fullfilment record such as incident record
is there any way to pass the detalis in the catalog infromation tab to the IM Record .
thanks in advacne