I have configured a macro for starting clock when status field changes, on interaction, and other macro to stop the clock when status field it same as "Closed" or status in $L.new~=status in $L.old, but the macro to stop clock it's not working:
- My first issue is the clock don't stop.
- My second issue is I want to close a clock each time the status changed: for example:
Assign starts in 00:00:00 (because the interaction it's opened and the ticket was assigned) and it's running, when status changed to Work in Progress the Clock of Assign stops in 00:01:00 and clock for Work in Progress starts, and the same each time the status changed until the Status="Closed" ...
I'm new in HPSM and i don't understand all the clocks functions that HPSM have,
I saw many post about clocks on interaction, but to be honest almost I don't understand.
Could you please help me with this?.
** Attached you can find my configuration for macro clocks **
Thanks in advance