Due to the limitation on the size of eventout field, if the email contact is too big (more than 10000 character) the last part of the email will truncated causing html email to be send as html code.
To avoid the issues my customer was looking into sending email in plain text (at least it the end user can read),
Can someone please advice on how to configure HPSM to use plain text and not html ?
I had tried using notification with noifty method as email but the email sent will have the following
HP Service Manager Operator: falcon
Message - Could not be found: