I would like to change the sort order of the View Close Request and View Open Request ticket order. Does this have anything to do witht the Query.Stored application in the Ess Menu?
You are right, it's related to query store.
You can change the sort by:
1. Tailoring -> database
2. type querystored in "Table"
4. Type "ess.SD.open.1" in the "Name", "ess.SD.open.1" is defined in the menu for ESSSM
6. Change the setting in the sort:
Let me know if it helps,