Smart Ticket Task training status keeps saying, "not started yet"

Good morning, 

I'm trying to train our smart ticket task, but the status keeps saying, "not started yet". 

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The smis just has them sleeping, and if I start it there it'll just go back to sleeping in a few seconds.sa2.JPG

My question is what is the "training documents" that it's using? I thought it was pulling from tickets to train with. I've been able to tune closed tickets to smart ticket but it still doesn't fill in any fields when creating a smart ticket.
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