Smart Ticket Task training status keeps saying, "not started yet"

Good morning, 

I'm trying to train our smart ticket task, but the status keeps saying, "not started yet". 


The smis just has them sleeping, and if I start it there it'll just go back to sleeping in a few seconds.sa2.JPG

My question is what is the "training documents" that it's using? I thought it was pulling from tickets to train with. I've been able to tune closed tickets to smart ticket but it still doesn't fill in any fields when creating a smart ticket.