I am in the process of trying to work with some other teams to use outside tools to open and close change records though WSDLs. We are working fine with the Open and update functions, but when it comes to close, we are getting a bit challenged.
We keep getting the message, User does not have the Authorization perform the action: save
We have gone as far as to try to set fields manually instead of using the close function by trying to set the fields manually though the update and still returning the same message.
We are running Service Manager 9.30