Error message with HTML notifications in Incidents part 2

Good morning experts,

I'm having another issue when it comes to HTML notifications for Incidents SLA.

I'm testing this in my QA environment and what I get is that the HTML notification goes out but it seems to double.

  • Verified Answer

    Okay I have found out the issue. It was a mistake that I was making/overlooked.

    The HTML mail configuring must be as like this
    In Message tab:
    Msg Class: HTMLTemplate
    Msg No.: 1
    Arguments: jscall( "htmlemailtemplates.getMailBody", "IM Update", $L.file, $L.file.save)
    condition: true or "as you like"
    notify method: email
    recipients: as you like.
    Here there may be mistake done by you will be, in next tab i.e., "Email/Mail Subject line" you may not filled this data
    Msg Class: HTMLTemplate
    Msg No.: 1
    Arguments: jscall( "htmlemailtemplates.getMailHeader", "IM Update", $L.file, $L.file.save)

    I made the mistake of having body in both places.

    ** Body in first tab and Header in Second tab**