Chat setting up question

After seting up all components and checking settings twice i always don`t understand why i gon error in chatservice.log

ERROR [14:36:42.053] [main] c.h.o.s.c.c.p.PubSubService - Failed to login chat server.
com.hp.ov.sm.chat.chatservice.xmpp.XmppException$LoginException: Failed to login chat server.
at com.hp.ov.sm.chat.chatservice.pubsub.PubSubService.login(PubSubService.java:175)
at com.hp.ov.sm.chat.chatservice.pubsub.PubSubService.init(PubSubService.java:140)
at com.hp.ov.sm.chat.chatservice.pubsub.PubSubService.getInstance(PubSubService.java:81)

Where i should find problem?