we are on SM v9.41 P5
I am configuring the integration of config module with helpdesk modules.
I do have reference tables mentioned on the 'device' related fields on probsummary, rootcause & rootcause task.
We do have duplicate biz app CI names in our environment, so when i type a value, i might get more than 2 records as option to select ( attached is the document explaining the issue )
As in the above screenshot, i get 2 CI's when i type 'HP Ser'
What I would like to achieve is, When I select any of the above CI's, how would I make sure the related Fields are filled correctly without actually clicking on the fill button. I did try with data changed event button as 9, but didnt work for me.
Below highlighted (in yellow) are the fields whcih I need to fill when I select any of the CI's in screenshot 1.