We are on SMv9.41 P5.
I am doing the integration of config module with the help desk modules.
I am facing some issues on providing a popup subform to the end user on a field which is referenced to 'device' table.
For eg: on rootcause, I have affected.item & assets fields whcih I have 'device' table referenced.
Note:If I do not have the reference table enabled, the autocomplete feature is not working, hence I had to use the reference table on these fields.
Master link used is 'rootcause'
Field Name : assets
1. On entering value, the autocomplete is turned on and it brings the values.
2. Below is the link line for the above field
3. Popup subformat details are as below.
5. Corresponding link line for the popup subform is as below
6. Popup subform doesnt return any details
Need guidance in fixing this issue.