We are having a requirement to migrate existing HP Service Manager instances ( 3 production instances , over 3 countries ) into a single instance of HP Service Manager .
Out of the 3 instances, 2 are currently running on HP SM v9.41 p5 and third one is on SM v9.34
The plan is to build a new consolidated instance on HP SM v9.41 P5 with one of the 2 instances of SM 9.41 as the baseline system.
Questions which I had in my mind.
1. Should we consolidate and migrate to SMv9.41 P5 or should we build a new ITSMA (SM9.5 or SM9.6x) instance (incase if we upgrade license to ITSMA now or later )?
2. If its an ITSMA instance, what are the benefits of going to SM9.5x or SM9.6x
Benefits which I see are :
a) Smart Analytics (assuming if we buy SA licenses )
b) SSP ( propel portal ): does it require any license purchase ?)
c) Longer duration of support ( should go beyond 2025 )
d) Chat-Ops Interface : Does it require additional chat bots app to be purchased ?
a) Extended time for migrating the components from SMv9.41 to SMv9.5x / SM9.6x.
Should someone give a little more insight on the migration approach .