We have requirement from the customer, Once the ticket status move to rejected,They should have option same as close button.
Currently when the team is selecting reject status, Its populate rejection box, which is fair enough. Once you write the rejection comment's ticket doesn't get close. You need hit close button and close the ticket. While doing this function the ticket status automatically changes "close".
End of the month we don't have the count, how many ticket's were rejected all we find as "Closed".
Kindly help me with your suggestion/solution.