HP Service Manager upgrade 9.33x-9.40

Hi Team,

We need to upgrade our service manager 9.33 P3 with out process desinger, How we can upgrade to 9.40 with process desinger.

Note we have integration with other tools (BSM,NNMi, OMi).

Regards,

Thomas

  • Hello Tom,

    You are currently 9.33 P3 with PD.
    We are not sure what version of PD do you have, however, you can follow this steps.

    9.33 P3 PDCP3 -> 9.33 P3 PDCP4 -> 9.40 codeless -> 9.41 codeless
    9.33 P3 PDCP3 -> 9.41 Hybrid   -> 9.41 codeless

    For integration with other tools, you need to check its supportability with sm9.40
    http://ent22.sharepoint.hp.com/teams/aztec2012/Portal/index.html


    Regards,
    Support Engineer

    Thank you for using the HPE Community. If you find that this or any post resolves your issue, please be sure to mark it as an "accept as solution".

  • Hi Tom,

    Q: We need to upgrade our service manager 9.33 P3 with out process desinger. How we can upgrade to 9.40 with process desinger?

    A: If you have not applied process designer, then following upgrade paths you can select one of them, according to your target process designer mode:

    9.33 -> 9.33 PDCP4 -> 9.40 codeless -> 9.41 codeless

    9.33 -> 9.33 PDCP4 -> 9.41 codeless

    9.33 -> 9.33 PDCP3 -> 9.41 hybrid -> 9.41 codeless

    Pitt,

    SM RnD Upgrade Factory