We are facing the problem on IM area, When we are changing the status of the IM ticket to be rejected, It will promopt for rejection comments.
Once we entry the rejection comment, IM ticket remains with rejected status and it doesn't close, We need to manually close the ticket with close button, Once we hit close button the IM status changes to close.
Currently we are looking for option once we select the staus as "rejected" ticket needs to be closed. Or status should remains as "rejected".
SM Version:9.33 without ruleset.
I have attached screen shot with in detail.