I would like mass close the Service Desk tickets(around 1k). Is there a way to do this. Please advise. I saw the post subject"How to close mass tickets(SD)? HPSM 9.20".
The steps said were Below. But not sure whats next. I don find any online help to move further. I need to know steps for Text Import wizard. I m a newbie to SM. Please help. Your help is much appreciated.
- Click Tailoring > Database Manager.
- Click More or the More Actions icon, and then select Text Import Wizard.