I'm fairly new to HPSM as an Admininistrator and user. We have 9.40. I'm trying to learn the capabilities of Service Catalog so I thought I would create a ticket as falcon and walk through the workflow. I went to Service Catalog>Order from Catalog>Personal Productivity Services>Hardware Bundles>Basic PC Package>Add to Cart. Then I went to View Cart/Checkout, Submit Request, completed the description, selected Urgency then Submit. Next I went to Service Desk and found the Interaction. Now what? The fields are gray and there are no buttons in the tray so I can't approve, save, escalate, withdraw or anything. There are other interactions that have that option but they weren't created as an order. I don't know what should happen next for this type and/or how to fix it. Any advice?