Whenever a ticket is created in HPSM, then a clone ticket is created in another Software. (we have done this through Web Services & it's working fine).
But sometimes, we cannot connect to the Other software due to internet issue or different things, the ticket in that case is not opened in the other software. (The connectivity thing can take several minutes)
Is there a way that the ticket request sent from HPSM, if there is no connectivity with the other software, will be kept in the queue, and whenever the connectivity is back to be created in the other software?
Sorry for my english.