I need your help please.
I am testing the integration between 2 SM applications using REST API.
I can successfully create ticket from 1 application to another.
However I am facing an issue with the description field or the $update.action or solution fields.
What I am trying to do is to create/update a ticket B in SM2 from a ticket A in SM1 & it will copy all the fields from ticket A to Ticket B.
All the fields are populating properly, except the array fields like description. I am using JSON.stringify() in my script in order to convert it to string. However the description field in ticket B is displayed in a different way from Ticket A.
Ticket A Description is the following:
Ticket B the description is displayed like this:
my question is, how can I display the description field in Ticket B the same way in Ticket A?
Please I need your help.