I have an integration with an external system and i'm invoking a web service to send updates about SM ticket’s status to that system.
The problem that i got incidents locked, and still locked unless i go to status>locks then kill every single one.
This is a huge problem since my users will not be able to work on the tickets, and all my KPIs are beeing destroyed.
Please note that this WS call is not performing any update on SM ticket itself. No error occurred in the WS logs : all WS updates are well executed ( return message : “success”) .
It would be great if there is any variable to gather locked incident's NUMBER, and to perform kill locks with a JS.