We have done an email integration to create a ticket in HP Service manager and we tickets re getting created successfully.
We have mapped Email Body to Description (Action) field, now entire email body (appended email including earlier FW/ RE) is getting captured in the that customer do not want.
it is like latest mail body should be tagged in the description rest everything to be removed.
in the attached screen Shot, mail body should be ignored after From: (Highlighted).
It would be great help if someone can help with the script to achieve this.