Change approval status is not reflecting as approved

Hi Experts,

We have connect-IT scenario has been enabled in our 9.60 Codeless environment to approve the changes via email.

If the last pending approver is approving the change via email, change is getting approved in approval table and approval status is also changing to approved, but same status is not reflecting in change ID cm3r.

Have written a trigger on approval table to change in cm3r on approval update, but still no luck.

we are using SM960 Codeless and connect-IT 9.8x

Not sure if need to define anything in the approval phase of work flow.

For approval scenario we are using event mapping not web services.

Please advise.

 

Thanks,

Narendra