Multiple attachment handling using connect-IT

Hi All,

I have a created a Connect IT scenario to read an email and create an incident ticket in HPSM, using Incident Management web services.

Ticket is getting created successfully.

I have followed KM Document "https://softwaresupport.hpe.com/group/softwaresupport/search-result/-/facetsearch/document/KM00439047" and mapped attachment, now i am able to fetch the attachment from an email, but it is not working if the email is having multiple attachments., only one attachment is getting fetched, and also if there is any screenshot in the email also not getting captured.

i have gone through couple of forum threads, but didn't get correct input what exact additional configuration required.

it would be a great help if someone can helpw with an idea or advise.,

 

Thanks,

VADEPU

 

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  • Verified Answer

    Hi,

    Modify ur scenario by using below sysntax and then ticekt will be opened using email and all attachment from email will be captured on the ticket as attachment. (below is the html document from my scenario, you may use the same)

    Destination document type

    InMailMessage(InMailMessageSrc1)

    Script

    InMailMessageSrc1-CreateInteractionDst

    Description:

    |---|---|---|---attachments

       

    |---|---|---|---|---attachment

    [Attachment.BlobFromMail]
     

    |---|---|---|---|---|---action

    "add"
     

    |---|---|---|---|---|---attachmentType

    [Attachment.MimeType]
     

    |---|---|---|---|---|---contentType

    [Attachment.MimeType]
     

    |---|---|---|---|---|---name

    [Attachment.FileFromMail]
     

    |---|---|---|---|---|---len

    8192
     

     

     

         
  • Hi,

    Thanks for your update.

    I have already made smilar changes and it is working fine.

     

    Thanks,

    Narendra

  • emailmapping.jpg

     

    I hope this image help.

    The field Source for the collection mapping must be empty for the main Create map