We are having internittent problems where I get the following response in the ticket activity log:
addEvent::AlarmPoint: Failed injecting event - Error calling method: doHttpRequest in class: com/hp/ov/sm/server/utility/HttpClient Exception (java.net.SocketTimeoutException: Read timed out)
This doesnt happen often, but when it does, it disrupts the response turnaround, especially on higher severity tickets (they have to be acknowledged in a certain time to meet SLA's). It happened last on 9/19 between 08:00 and 10:00 AM, then it cleared up and hasnt happened since. It also appears that the notifications will ultimately go out, just delayed. There is no intervention done on the Service Manager side.
Has anyone seen this? The AlarmPoint SME is telling me it's a Service Manager issue. I'm saying it's an AP issue, that the SM is doing what it's supposed to: doHTTPRequest is sent, and it's timing out on the AP side.
Can anyone advise on how to resolve this? or how to capture more info then just the failure message I'm getting now? Do I just need to expand my Read Timeout (it's currently 10 seconds)?