From time to time there is a problem where Line Items are getting dublicate number.
Servicedesk operator 1 creates an Interaction with Quote and Line Item (-001).
Then same operator 1 creates new LI (-002) and assignes to other assignment group.
In the other assignment gorup operator 2 also creates new LI, but instead of -003 it creates -002.
This does not happen all the time, but for 2 out of ~ 15 cases.
Sorry, if this topic has already been covered. Couldn't find it in older posts.