License Error Change Management module not working

Issue with License file HPSM 9.4 codeless

I am getting the below messages in log file and Change Management is not working

22085742(46989521) 02/21/2017 14:01:54 JRTE W Local and Remote licenses doesnt match 209 HP SCAuto for Fax Windows(44,209)
22085742(46989521) 02/21/2017 14:01:54 JRTE W Local license 20 1050
22085742(46989521) 02/21/2017 14:01:54 JRTE W Remote license 20 1020
22085742(46989521) 02/21/2017 14:01:54 JRTE W Local and Remote licenses doesnt match 209 HP SCAuto for Pager Windows(45,209)

23003346(34668953) 02/21/2017 14:20:20 JRTE W Missing feature in Local license 223 Change Management(8,223)

23003346(34668953) 02/21/2017 14:20:20 JRTE E Local and Remote Licenses are not matching, make sure LicFile.txt on all hosts has same content

 

 

  • All license files need to be distributed across all servers (nodes) of your SM implementation. Make sure you use an "aggregated" license file (LicFile.txt) with all your license information in it.

  • can you please explaing more in detail. 

  • It looks like you have more then one server running SM (horizontally scaled environment using sm loadbalancer). For each server you use, you must use the same license file (located in the RUN directory).

    If you check the loadbalancer log file (most likely your regular SM log, otherwise check the sm.cfg file and find the "sm -loadBalancer" line and check the location after "-log:"), you will see entries starting with "New SM Node found."

    check all these node names, to identify from which server they come, and update/align the RUN directory licFile.txt for all of these.

    Before copying, esure you have a backup of this file.

     

  • This is what i have in loadbalancer log

    9306190(73072681) 12/22/2016 16:46:26 JRTE I New SM Node found. Host:hpsmua3b Port: 13220 ProcessId:18284746 Address: hpsmua3b-11496
    9306190(73072681) 12/22/2016 16:46:36 JRTE I Notifying LoadBalancer of new node.
    9306190(73072681) 12/22/2016 16:46:36 JRTE I Non Server Node found Host: hpsmua3b ProcessId:11665448 Address: hpsmua3b-19341
    9306190(73072681) 12/22/2016 16:46:40 JRTE I Notifying LoadBalancer of new node.
    9306190(73072681) 12/22/2016 16:46:40 JRTE I Non Server Node found Host: hpsmua3b ProcessId:34799646 Address:

    the host mentioned here "hpsmua3b" is where loadbalancer is running.