URGENT!-- Send SMS from Service Manager

Hi Experts,

can you please let us know which is the best possible way to send sms from service manager. am finding out the way to send sms from service manager.

I have used one of the below mechanism working but not as i expected.
used us.external.launch to send sms working only when save the Ticket.

Please let us know the best possibe way.

Thanks in Advance.


  • The answer will depend on how your SMS gateway/functionality/product/etc. is expecting to be called/used. If it will accept simple HTTP communication, for example, you could execute an HTTP request to the SMS system via SM's JavaScript, POSTing the data needed to send the SMS. This could be fired automatically in SM when certain conditions are met in the ticket.