Can you answer some questions about SLA calculations, please?
1. How to configure SLO so that it would use assignment group work schedule?
2. How to view what actions are called in RADs, like sla.refresh.active.wrapper? And how to call them manually?
3. There is a field called total.time in sloresponse table that is filled after SLO status changed. Is it possible to calculate and fill these field by time interval?
4.. SLO start and end time is configured in SLM integration information. I have tried to specify a datetime field that can be changed by user in start time field. And SLO expiration time does not change when value of that field is changed. Is it possbile to change and recalculate expiration time each time when value of the field is changed?