Normally when you click search knowledge, the knowledge search form is displayed showing checkmarks in all the knowledge libraries (knowledge, interaction, incident, known error, problems)
I was able to edit the KMSearchQuery script so that the checkbox is only on Knowledge lbriary by going to the "reorderKnowledgebase" function and setting the libraries to false that I did not want by default. Now by default when someone goes to Knowledge Mgmt > Search Knowledge, the search only looks in the Knowledge library (it's the only item checked). Users are able to select other libraries and search if they choose to.
But if a Service Desk rep is opening a new interaction and types in the description field then goes to More > Search Knowledge, it is defaulting to ALL the libraries not just the knowledge library. Does anyone know how I can make it only search the knowledge library by default? I would have assumed that going from an Interaction to More > Search Knowledge would have invoked the KMSearchQuery script but I guess I am missing something.