I am on Service Manager 9.40, and OOB when you click on Create New Interaction you get a selection of Categories to choose from. I've been asked to turn this off and have just hte main Interation logging form come up and allow the helpdesk reps to choose the category from the interaction from using a drop down.
It seems that inital category selection page is being called and invoked before the actual Service Desk workflow but I can't seem to pinpoint it down.
Does anyone know where the code is that calls this screen (sdCategory.qbe is the format name). and has anyone turned ot off before? Are there any implications to turning it odd?