I have created a Request Model with one task.
The task lead time is specified as '1 16:00:00', and the Request Model Global lead time is calculated to the same value.
When using that model, the task Planned Start is set to the Submit time for the task, and the Planned End is set to 40 hours later without taking in account the "day" (8-16) work schedule specified for the Catalog Item using that Request Model.
Do you have any sugestions to have the Planned End to use the "day" work schedule?
We are using Service Manager version 9.41.